The National Retail Federation (NRF) kicked off it’s annual event this week, and with it comes an opportunity to consider the future of retail and the type of changes we might expect. Colleagues at Tata Consultancy Services (Kevin Mulcahy, Bill Quinn, and April Harris) pulled together their thoughts ahead of the event. You can explore the future of Retail via this Article, and/or the short video below.
It is no longer a surprise to witness something progress exponentially. Add to that list virtual reality and its near term application in retail, games, sports, and other. As it progresses, the way we interact transforms slowly – and then suddenly. This is a great example of a building block on the science and technology curve spawning a scenario or shift on the future scenario curve – BLURRED REALITY.
The World Economic Forum estimates 65 per cent of children today will end up in careers that don’t even exist yet.
“Individuals and companies that succeed in the future will be those who adopt the philosophy of lifelong learning,” says Nigel Heap, managing director of Hays UK and Ireland. “Businesses that facilitate the resources, tools and time to support learning will not only have employees who are more engaged, but their business will be better placed to face challenges and remain innovative.”
From the Future of Learning
I’ve attempted to link innovation and our well-being via a visual that I’ve shared previously in this forum. It allows us to envision our emerging future and leverage story telling techniques to describe it in ways that become actionable. One of the most critical aspects of this emerging future in my humble opinion is the future of learning and education.
Our education system must prepare individuals for the world that is, not the one that was. It must ensure that those educated embody the qualities and competencies essential to life in a society very different than our industrial past. Among them are: creativity, critical thinking, innovative thinking, curiosity, social intelligence, a collaborative spirit, adaptability, entrepreneurial spirit, connecting dots, and knowing how to ask the right questions. Our need for life-long learning and unlearning drives us to reimagine education and transform through combinatorial innovations that leverage AI, Mobile, Cloud, Virtual Reality, Augmented Reality, Big Data, and more. Some of the facets of next generation education include:
Last week, I presented on the future of sports at a fund raiser for the Rutgers University Women’s Soccer team. A local Article on the topic captured the high-level themes, but for those interested, here is the full presentation along with two very good reports I tapped into from Delaware North on the future of sports: The Future of Sports 2016 Report and The Future of Sports 2015 Report.
Back in 2013, as Smartphone use was growing, I wrote about Next Generation Experiences; viewing customer experience through a lens of constant change, where failure to address foundational elements meant falling further behind. Since then, our mode of interaction witnessed a third transformation, as touch became a critical piece of our everyday experiences. Now, we find ourselves approaching the next significant change in interaction paradigms: the Fourth Transformation driven by mixed reality.