This week’s release of the Future Today Institute 2021 Trends Report gave leaders a lot to digest. What foresight can we quickly glean from the content? A recent Article via Amrita Khalid focused on the big trends to expect this year and beyond. At a high level, artificial intelligence, cryptocurrencies, 5G, and social credit scores make the list. More specifically, the article identifies six big trends for this year.Continue reading
Back in 2013, as Smartphone use was growing, I wrote about Next Generation Experiences; viewing customer experience through a lens of constant change, where failure to address foundational elements meant falling further behind. Since then, our mode of interaction witnessed a third transformation, as touch became a critical piece of our everyday experiences. Now, we find ourselves approaching the next significant change in interaction paradigms: the Fourth Transformation driven by mixed reality.