What Big Things Can We Expect In 2021?

This week’s release of the Future Today Institute 2021 Trends Report gave leaders a lot to digest. What foresight can we quickly glean from the content? A recent Article via Amrita Khalid focused on the big trends to expect this year and beyond. At a high level, artificial intelligence, cryptocurrencies, 5G, and social credit scores make the list. More specifically, the article identifies six big trends for this year.

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The Transformation of Interaction

Back in 2013, as Smartphone use was growing, I wrote about Next Generation Experiences; viewing customer experience through a lens of constant change, where failure to address foundational elements meant falling further behind. Since then, our mode of interaction witnessed a third transformation, as touch became a critical piece of our everyday experiences. Now, we find ourselves approaching the next significant change in interaction paradigms: the Fourth Transformation driven by mixed reality.

Transformation of Interaction

 

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