In our continuous effort to see possible futures, one need only look around the world for glimpses of emerging futures. Whether it’s companion and care robots in Japan (driven by an aging society that is now a global phenomenon), a new race into space, or the automation of war, the world is throwing off signals. With this in mind, China may be providing a glimpse into the future of shopping.
The pandemic has had wide spread impact across multiple domains, and Retail is a space with considerable impact. As I mentioned in a Post last week, we have seen ten years of ecommerce growth in three months. Does the rapid surge of ecommerce represent the future, or does our human desire for social interaction serve as a positive catalyst for physical retail? Will physical retail survive in a post-pandemic world? In a recent Video Clip, Fool.com contributor Matt Frankel and Industry Focus host Jason Moser ask Shark Tank star Kevin O’Leary how the pandemic will change retail, if at all. Here is a summary of his perspective.
The National Retail Federation (NRF) kicked off it’s annual event this week, and with it comes an opportunity to consider the future of retail and the type of changes we might expect. Colleagues at Tata Consultancy Services (Kevin Mulcahy, Bill Quinn, and April Harris) pulled together their thoughts ahead of the event. You can explore the future of Retail via this Article, and/or the short video below.
In a recent Blog Post titled Where is Business Analytics Going? I describe the compelling reasons for the growing use of advanced analytics – and the challenges that organizations face in realizing value from their efforts. The Retail Industry may be the poster child for business analytics, as they face some very compelling reasons to expand their analytic footprint. Ventana Research believes that the retail industry is going through a transformation, as volumes and sources of data continue to expand. They state that “Retailers are just starting to realize that understanding and influencing customer conversations on the Internet in social media channels is a necessity and that it requires a new type of analytics that can process text and phrases that reveal consumer sentiment and opinions of their brands”.
In this report from The IBM Business Value Institute titled Meeting the Demands of the Smarter Consumer, it is easy to see the impact that the smarter consumer is having on the retail industry. This is a broader indicator of the challenges facing all businesses and governments and underscores the need for customer intimacy as a business imperative. This to me continues to highlight that our current social and data-rich state represents both tremendous opportunity and considerable challenge. I recommend this report for its insight into this growing phenomena.