Prognosticators continue to point to massive shifts in the aftermath of COVID-19. In this recent Article, author Bhaskar Majumdar explores an aggressive convergence of the physical and digital worlds. Pointing to the domains that have already converged – education and entertainment – Mr. Majumdar sees this phenomenon overwhelming all aspects of our lives. In the near future, he sees it impacting banking, medicine, trade, shopping, dining and sports. As we come to terms with social distancing in a post-COVID world, some level of change is inevitable.
TCS and the Clayton Christensen Institute have collaborated to produce a series of articles and whitepapers that explore the future of industries through the lens of a set of fundamental theories developed by Harvard Business School Professor Clayton Christensen (Mr. Christensen is a TCS Board member). The theories offer a form of what-if analysis that leaders can leverage to better understand the cause and effect between actions and results. These theories include Disruption Theory, the Theory of Jobs to Be Done, and Modularity Theory. In this case, the author focuses on the disruptive potential of innovation, and this first piece in the series tackles Disruption in the Banking Industry.