I came across a very good article that describes the emerging phenomenon that some have termed Services-as-Software. For decades, businesses have structured their operations around human-driven services – coders developing applications, analysts interpreting data, consultants optimizing workflows. Software has long played a supporting role, but the core work remained in human hands. That paradigm is shifting. Here is a summary of the article.

Artificial intelligence (AI) is transforming the very nature of services. What once required teams of specialists is increasingly being handled by AI-powered systems capable of executing tasks autonomously. This transformation isn’t just about automation – it’s about redefining how businesses consume and deliver services. The emerging model, as mentioned, is often called Services as Software, and it marks a profound departure from the past: software is no longer a tool for human workers; in many cases, it is the worker.