Revisiting Digital Transformation

Many have drawn the conclusion that those organizations that invested in digital fared much better during the pandemic. When I think back to my early digital transformation content, the forcing functions that I felt would drive organizations to transform seemed clear. So why has the pandemic identified winners and losers? This question had me thinking about a discussion I had recently with colleague Hassan El Bouhali, where we reflected on the past several years in the context of what we expected and what actually happened. We specifically focused on a 2017 Video that Hassan, TCS CTO Ananth Krishnan, and I, did for an online course exploring the future. We decided to produce another video in the near term that reflects on our thoughts from four years ago. In the meantime, I started to revisit my older posts with reflection in mind, starting with my Thoughts on Automation from 2014, and then thinking about the digital discussion going on today.

In 2018, I explored what I felt was At the Heart of Digital Transformation. What strikes me from that post is how often I hear the word resilience today, and how infrequently I heard it back then. In 2015, I had a fascinating discussion with Futurist Gerd Leonhard that I captured in a post titled the Digital Transformation of Business and Society. To this day, that continues to be my most viewed post. It was a wide ranging conversation that covered topics like automation, society, digital governance, and technological unemployment. Gerd spoke of things like, instead of AI, we should refer to it as IA – or intelligent assistant. The key take away from that session was this:

The future is exponential, combinatorial, and interdependent: the sooner we can adjust our thinking (lateral) the better we will be at designing our future.

Digital Transformation of Business and Society
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A Renewed Focus On Our journey

In late 2017, we produced a video as part of a leadership course that focused on seeing the future at some level and rehearsing it in ways that advance it. In the last two weeks Hassan El Bouhali (a participant in the session) shared six different segments from the video on LinkedIn. The posts attracted a great deal of attention, triggering a thought to produce a follow up video. I covered the initial video back in 2018 via a blog post titled Perspectives on the Journey. TCS CTO Ananth Krishnan participated in the original session, driving a dynamic discussion with Hassan. I’ll bring the band back together to look back on our views from 2017, and look forward to what may lie ahead. In the meantime, here is the full video that supports the various segments that Hassan shared.

Perspectives on the Journey

A key message in the Reimagining the Future body of work is that our growing digital world challenges every aspect of how we do business, how we govern and how we live. It will drive significant strategic, tactical and structural changes and fundamentally alter our long-standing beliefs, success strategies and institutional constructs. We’re already seeing it.  Just look at companies like Amazon, Uber, Airbnb, Tencent, Google, Alibaba and Facebook.  They are rewriting the rules and redefining how value is created and captured, using digitally-centered platforms and ecosystem-enabled business models.

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Our Emerging Future

In my last post, I added more future scenarios to this visual describing the complexity and impact of our emerging future. The one piece left unfinished was the expansion of innovation accelerators to include emerging and future accelerators. With input from TCS CTO Ananth Krishnan, I have added a number of accelerators to the visual.

emerging-and-future-accelerators

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