As 2010 winds down, it is time to look ahead to 2011. I have high expectations as the calendar turns, and I believe 2011 will be the year of adoption. I believe we’ve reached a point where cash will come off the sidelines and I expect to see technology investments focused on revenue generation and value creation. With that as a backdrop, I’ll Label 2011 as the year of collaboration and intelligence – the two areas that I believe align very well with pressing business priorities. So here are my thoughts on 2011.
A look at 2011
Frank Diana
Business Analytics, CIO and the Business, CRM, Industry Trends, Social Media, Social Technologies, Voice of the Customer
Business Analytics, Call Center, Collaboration, Collective Intelligence, Innovation, Predictive Analytics, Social Intelligence, Social Media Monitoring, Social Technologies, Wisdom of Crowds